customer supplier relationship

10 Must Have Customer Supplier Relationship Areas – How Many You Have?

There is an argument that suppliers achieved excellence when they work with excellent customers. This means that the customers should strive for excellence and assist the suppliers to do the same to achieve best customer supplier relationship? Customer must ensure that both parties are working toward continuous improvement of customer supplier relationship. Good supply chain management alone will not make a manufacturer a good JIT operator. The relationship should be stronger if both parties are to gain benefits from it. It should be mutual, with both sides seeking to achieve excellence in customer supplier relationship. 10 Must Have Customer Supplier […]

TRAVELING SALESMAN PROBLEM & THE 8 “RIGHTS” OF LOGISTICS

The supply and distribution is a complex and above all costly procedure. Many organisations fail to save these expenses due to lack of proper planning. Planning the routes when supplying several customers, located on diverse places, can reduce these costs, time and distance immensely. Therefore, this article aims to illustrate the issues when distributing and the advantage of having the travelling salesman problem (TSP) solution, while addressing the eight “rights” of logistics. Travelling Salesman Problem Gutin & Punnen, (2004) explain that TSP is dealing with determining the optimum geographic route, in which the salesman begins from his domicile, visits a […]

JIT Supply Chain

11 Supplier Selection Factors to Establish JIT Supply Chain

In a JIT supply chain, reliable suppliers will reduce supply uncertainty and make the supply chain more effective, therefore supplier selection is crucial. However, Purchasing in JIT environment is different and therefore it requires a slightly different mindset for selecting suppliers who can survive in JIT Supply Chain long term. Researchers1 suggested that the selection and evaluation of supplier’s ability to delivery in JIT Supply Chain should be based upon the following factors: JIT Supply Chain- Quantitative & Qualitative Supplier Selection Factors 1.      Delivery of a Quality Product 2.     Delivery On-Time. 3.     Frequent Deliveries. […]

Supplier Quality

Brief Guide to Supplier Quality & Supplier Development

Why Focus of  Supplier Quality & Supplier Development? Supplier Quality is responsible to track and improve our approved suppliers’ performance in terms of number of complaints, caused line stop/ escapes, DPPM (Defect parts per million). We value our suppliers and in the meantime challenge them to take responsibility and ownership in our effort to continuously improve our services and product quality. Each business level should define its weakest supplier pool (Focus 5) where shared efforts with impacted suppliers must be carried out in order to gain acceptable quality level as defined in your company Quality Objectives. The reason of the […]

6 STEPS TO INTENSIFY BUYER SUPPLIER RELATIONSHIP

In the supply chain literature as well as in business environments Supplier Relationship Management and Buyer Supplier Relationship have multiple definitions, shapes and extensions. There are diverse interpretations, especially considering that the determinants and their perceptions changed throughout the time. Yet, due to the globalisation, economic and political turmoil, a stable and intense Supplier Relationship Management is more imperative than ever. Hence, we tried to find the benefits and key approaches and techniques for enhancing the Buyer Supplier Relationship. Firms put emphasis on having good supplier-relationships and profit by doing so in long-run. Previously, however, this technique is sometimes instinctive, […]

How to Create a Supply Chain Strategic Plan

How to Create a Supply Chain Strategic Plan that Will Work for (Nearly) Any Business

2017 is about to start with new set of goals and challenges; it can be hard to know where you should first focus your efforts and what your supply chain strategic plan for coming year should be. After all, by now you’ve probably read so much about supply chain strategic plans that you’re left feeling overwhelmed and not sure of what needs to be done. When you feel like this, it’s important to take a step back and create your plan. In this post, we’re going to take a look at how you can create a supply chain strategic plan […]

Become Value Added Service Provider

Become Value Added Services Provider & Build Trust with Your Customers

The challenges of managing expectation and driving improvement for end customer can be challenging. For this reason, becoming Value Added Services Provider is becoming more and more important for manufacturers. In the coming years, I believes that industrial customers would seeking their suppliers’ assistance on an initiative-by-initiative basis to reduce complexity in supply chain, improve assembly configurations, provide out of the box environmental benefit, less packaging, reduce total cost of acquisition, improve quality and become thinking partner to drive total value addition in supply chain.  In this blog I examine the dynamics of industrial customer changing requirements by answering the […]

supply chain competencies

8 Must Have Supply Chain Competencies

The underlying Supply Chain technical competencies are skills, knowledge and characteristics that support the effective performance as Supply Chain professional. Given the global Supply Chain demands Supply Chain professional should never stop developing new skills and enhancing existing ones. Here are 8 core supply chain competencies that Supply Chain professionals need to master and continually improve (in no particular order!). 8 Technical Supply Chain Competencies   1.    Capacity Planning Assuring that needed resources (e.g., manufacturing capacity, distribution center capacity, transportation vehicles, etc.) will be available at the right time and place to meet logistics and supply chain needs. In other […]